Shipping Policy

Order Processing:

Please allow 1 to 3 business to process your order. Everything is made to order just for you. Expect an email within 1 to 3 business days to let you know your order is on the way!

If your order will take longer than 3 business days to process, we will reach out to you and let you know.

Flat Rate Shipping:

Orders are generally delivered within 3 to 7 business days using USPS Ground Advantage/DHL or 1 to 4 business days using USPS Priority.

USPS Ground Advantage/DHL - Flat rate shipping fee of $3.99 
USPS Priority - Flat rate shipping fee of $7.99*

*Printed items such as mugs, phone cases, apparel, Dog ID tags and home decor are not eligible for USPS Priority shipping. These items will be shipped via USPS Ground Advantage or DHL.

Printed items will be shipped separately from dog collars, bow ties, leashes, and bandanas.

International Shipping:

We do not ship outside of the United States at this time.

Shipping Addresses

Check your shipping address carefully there are no refunds or reships for orders shipped to wrong addresses provided by the customer.

If you accidentally provide us with the wrong shipping address, please contact us within 2 hours so we can cancel your order and have you place your order again with the correct shipping address.

For your protection and ours, we will only ship to the address that is provided to us when the order is placed.

Damaged Deliveries:

In the event that your order arrives damaged in any way, please email us as soon as possible at woof@angelandlily.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at woof@angelandlily.com.