Return Policy

Returns: 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 2 business days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@angelandlily.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
If you need an exchange for the same item due to defects, please send us an email at hello@angelandlily.com and send your item to:

Angel & Lily
PO Box 232
Oswego, Illinois 60543.

**It is important that you email us prior to sending back any items for an exchange or refund. Not notifying us in advance can delay your exchange/refund.**

Please take great care in measuring your dog for proper sizing and ordering the correct size. Due to the handmade to order nature of our products, exchanges are not allowed due to ordering the wrong size.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive another product of equal value. Once the returned item is received, we will contact you to complete the exchange process.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to:

Angel & Lily
PO Box 232
Oswego, Illinois 60543

**It is important that you email us prior to sending back any items for an exchange or refund. Not notifying us in advance can delay your exchange/refund.**

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Most importantly, if you are dissatisfied with any part of your experience with us or our products, we want to hear from you and work with you the best we can.