Return Policy
Our return policy is simple!
We have a 30 day return policy.
If you are not happy, we are not happy.
If you are not happy with your purchase or any part of the transaction, let us know and we will work with you on a suitable resolution.
How We Process Returns
To start a return, you can contact us at woof@angelandlily.com with the information below and we’ll send you instructions on how and where to send your package. Return shipping will be at the customer's expense unless the return is due to an error made by us or a manufacturing defect. Shipping charges will not be refunded unless the return is due to an error made by us or a manufacturing defect.
Name of person who placed the order
Order Number
Refund or exchange
Item(s) being returned
Reason for return
Items sent back to us without first requesting a return will not be accepted.
Refunds are processed immediately by our payment processor Stripe however, depending on your bank, it can take up to 3 - 10 business days to appear in your bank account. We recommend checking with your bank if you don't see your refund within one week. Please feel free to contact us with any concerns or questions as well.
There is one instance in which we will not issue a refund - if you provide us with the wrong shipping address.
Check your shipping address carefully as there are no refunds or reships for orders shipped to wrong addresses provided by the customer. If you have provided us with the wrong shipping address, please contact us and let us know within 2 hours so we can update it in our system.
You can always contact us for any return question at woof@angelandlily.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.